Category: Editorial

  • Building Better Communication Skills

    This editorial was originally published on Jan 11, 2011. It is being re-run as Steve is on vacation.

    I think that one of the most valuable skills that someone in technology can have is the ability to communicate with others. It doesn’t matter whether you write code, rack servers, or sit in meetings with business people, it is important that you find a way to express clearly what you want, need, or would expect from someone else. If you can’t, you will find that you often struggle to get anything accomplished in an efficient manner.

    It’s possible that you can get by with verbal communications in many instances, but it seems that so much gets done by written communications of some sort. Especially these days where it seems that so much of the interaction between people takes place through email, IM, or even Twitter. We are constantly using some form of written text to convey information between each other.

    However it seems that many people don’t place a premium on building better writing skills. When I talk to many people at SQL Saturdays, most of them are hesitant to try something like blogging. The most common complaint: I hate writing.

    But we have to do it constantly at work and working on your writing skills will not only help you to communicate better, but it will also help you learn to better organize your own thoughts. You will have a better understanding of the logical thought process, which might even help you build better code.

    Steve Jones

     

  • The Office

    This editorial was originally published on Dec 29, 2010. It is being re-run as Steve is on vacation.

    An article caught my eye. The majority of workers think they can be productive outside of an office in a survey conducted of 2,600 IT professionals. Most of the these people also said that they tended to work extra hours each day outside of the office. The majority also said they would take a lower paying job if they could access the information they needed outside the office.

    That’s actually a smaller percentage that I expected would want to work away from an office,  though more than I expected would actually take less pay to do so. As least in America, it seems that people are very concerned with their salary, and reluctant to ever take a pay cut. I’m glad it seems that some people are starting to understand that value of their time to themselves and their families.

    It’s hard to work at the office, as Jason Fried said recently in a TED Talk. I haven’t worked in an office in some time, but I do remember a constant stream of interruptions. An hour of time without someone talking to you was rare, and I assume that the situation is similar with many knowledge workers today. We have people that we pay to think, and solve problems, but we don’t give them the time to actually work on those problems.

    Steve Jones

  • What is DevOps?

    There is a lot of confusion in the world about DevOps. Some of that might be because the concept hasn’t been well defined, or implemented, in many organizations. It might also be because other companies have been running as DevOps organizations for years without having a name for what they did and no good way to talk about their practices as a whole. Plenty of those efficient organizations resent having DevOps presented as a “new” idea when it’s been their modus operandi for years.

    I an across a primer on DevOps that I thought was a good explanation for management. It’s not perfect, and the piece minimizes the problems of changing culture and attitude. There is an emphasis on breaking down barriers and silos, but no discussion as to how managers should do this. I think most people expect managers to know how to get teams to work together, but in practice, I have found few managers that could do this.

    There is no magic to DevOps. There isn’t a tool you can buy, or a consultant that you can hire to implement it. All you can do is get help and guidance in helping your staff to learn to work more closely together. Developers have to learn to consider the operational impacts of their work, while formalizing some of their processes. They need to automate their testing, but also the packaging and installation of their software, while working in standardized environments. Operations is the flip side of this, in that Operations staff must be responsive and quick to build the standard environments developers need. They must work with developers to feedback issues and requirements from Operations to the developers, including bugs that can be caught with changes to the automated testing processes.

    DevOps is about working together. With respect and professionalism, but also the attitude that we can help each other do our jobs better. This impacts our compensation and reward systems, as well as organizational structures. I wouldn’t underestimate the impact this has on the way an IT department works, but I also wouldn’t be afraid of the changes. However I would move slowly, evaluating the impacts as processes change, and working to assuage the fears and concerns of your staff.

    Ultimately DevOps, in my mind, isn’t about saving money or getting software build faster. It’s about working together to become more responsive to our clients as our software becomes ever more important to them.

    Steve Jones

    The Voice of the DBA Podcast

    Listen to the MP3 Audio ( 3.1MB) podcast or subscribe to the feed at iTunes and LibSyn.

  • Rethinking Hiring

    We’ve had endless discussions here, and elsewhere on the Internet, about hiring qualified candidates. We’ve had conversations about interviewing unqualified candidates. There are also no shortage of talented people, evidenced by the the knowledge and code they share on the Internet, who struggle to find good jobs that fit their skills.

    It seems that overall, we have a problem in matching people with jobs. Many companies bemoan the difficulties of finding talented development staff, and I understand the challenges. Certainly there is no shortage of individuals that don’t bother to expand their skills and learn good, fundamentals about their craft. Often this lack of skill shows up in interviews and leaves many of the interviewers thinking they’ve wasted thier time, or the candidate has misrepresented their experience.

    However, I think part of the issue is the lack of training and investment in individuals the companies make. Maybe one of the more problematic issues I see is that we don’t have good paths for teaching and progressing knowledge, whether inside of a company or as a person seeking to learn. It seems that while there is a huge amount of information available, it is poorly organized, and very cumbersome for an individual to manage. Even with companies, we don’t seem to have well structured training that adapts and helps our staff grow.

    I thought this was an interesting piece on how many companies don’t do a good, basic job of deciding who to interview. Too often companies have fallen back on the general guidelines of a degree or years of experience in a job. That’s not a great solution, and since most of us don’t have great track records in hiring, this limits the chances we’ll see good candidates. There are definitely failings on both sides of this equation. I hear constant horror stories from people interviewing DBAs and developers that don’t know basic concepts. However I also hear from candidates that aren’t even called to interview for positions because they don’t have a degree or some other generic qualification.

    I do think that many people can learn new skills and new jobs. I think as developers and DBAs, we should be trying to learn new skills, or improve our existing ones regularly. I also think that companies should look to invest in their staff and improve the skills of individuals. I realize that this is a tough task, and there aren’t necessarily easy ways to do this, especially as it seems talented staff might just leave for another position right away.

    I hope that in the future we find companies that look to grow their staff’s skills at all levels, with the understanding that they might leave, but they might stay, especially if they are treated well. And if they do leave, a good training program will help minimize the impact, since other people should have some idea of what work is being performed, and new people can be taught the skills they lack.

    Steve Jones

    The Voice of the DBA Podcast

    Listen to the MP3 Audio ( 2.7MB) podcast or subscribe to the feed at iTunes and LibSyn.