Voice of the DBA

Tag: career2

  • No More MCM

    This is part 1 of a 3 part series of thoughts on certification and Microsoft technologies.

    I’ve heard that Friday afternoon is the best time to fire someone. People are leaving early, the office is quiet, and you can let people go quickly and get yourself away. It also gives the remaining employees some time to grieve, and hopefully, come back to work Monday without some of the shock they initially experienced. At least, that’s what they say. Personally I think there’s no good day, and productivity always suffers somewhat whenever there’s surprising, upsetting news.

    Recently, just before the US Labor Day holiday, late on a Friday, I saw a number of announcements on Twitter that the MCM program had been discontinued. Since I was on holiday, I thought I’d missed something, but apparently not. It was late on a Friday that the an email was sent to all MCMs and MCAs notifying them of the change. It was a brief email, noted here, and didn’t include some of the reasons of that were given as a comment in a Connect item filed to save the program (the comment was from Tim Sneath at 1:32pm). There’s been a variety of coverage and blogs around the Internet as well.

    We aren’t being told the whole truth, nor do I expect to be told the whole truth. This is Microsoft’s program, and as such, we follow along and adjust, or choose to ignore it. In this case, I can’t believe that this was anything other than a cost based issue, designed to reduce expenses and raise profits. In all likelihood, someone(s) bonus depended on internal Microsoft Learning metrics being met (probably revenue or profit numbers), which the MCM/MCA program were reducing. In an effort to look better, the program was chopped, without a lot of input, communication, or discussion with the people actually working to better the program. I expect Tim Sneath and others were caught off guard with the decision and told to deal with it. They did so poorly, extremely poorly. In hindsight, I’m sure someone wishes they’d composed a better message and delayed sending it for a couple days.

    I attempted the first part of the MCM early on, with a voucher. I didn’t pass, but I learned how hard the exam was, realized it was within my capabilities, but that it would require some serious study. I didn’t proceed further because of other commitments, but I’ve watched more and more people work through the MCM process, usually over months or years as they learn, struggle, research, and drive themselves forward.

    Ultimately the achievement isn’t the certification, but the journey. The efforts candidates go through, the knowledge they acquire from study and hard work, and perhaps more importantly, the skills they build to teach themselves new techniques. I wouldn’t hire an MCM because I was sure they necessarily knew everything about my environment. I’d hire them because I would be 100% confident they could find the problem and fix it, no matter whether they used old knowledge or acquired new proficiency on the spot.

    That was the real value of someone who completed, or even seriously worked towards, an MCM.

    Steve Jones

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  • Good and Bad Interview Questions

    Why is a manhole cover round? How many cows are in Canada? How would you cure world hunger?

    There’s no shortage of strange interview questions you might be asked in the tech world. If you like these questions, and want to interview, or be interviewed in this way, grab a copy of How Would You Move Mount Fuji and start studying. These are the types of questions that Microsoft, Google, Amazon, and many other tech companies have been asking candidates for years. Since so many technology people read about the practices from these companies, I wouldn’t be surprised if many of you had been asked these types of questions in other interviews.

    Personally I’ve never been asked any of these strange questions, and am not sure how I’d respond. My interviews have often been very technical, but have included a number of “how would you..” or “tell me about a time when..” questions. However ultimately I’d like to think that my soft skills, and my social skills came through positively and that was the reason I often received job offers.

    Many IT managers are starting to feel that these types of questions, and even highly technical questions, aren’t the best way to evaluate a candidate. Hiring costs are up, both in direct costs spent on finding people and the indirect costs of the lost work from current employees interviewing people. There is pressure to hire well, and find people that can be productive. It seems that many managers are starting to look to evaluate candidates in other ways beyond the technical skills. Those skills are important, but not necessarily more important than soft skills.

    That’s been the way I’ve looked at hiring for years. I can often teach someone technical skills, but I can’t teach them to fit in with a group, or be a team player, or even just be someone that won’t annoy the rest of the team. Those social fits are very important if you want your team to function well together, providing support, help, and inspiration to each other.

    Building culture is hard, and while technical skills are important, employees that bond together help push each other to do better work for the team. Employees that dislike each other can bring down overall quality and coordination very quickly. The sooner managers learn that, and learn to respect employees while challenging them, the sooner their departments will start to shine.

    Steve Jones

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    Today’s podcast features music by Everyday Jones. No relation, but I stumbled on to them and really like the music. Support this great duo at www.everydayjones.com.

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  • Great IT Shops

    This was originally published on Jan 11, 2009.

    How many of you think you work for a great company? Hands down. Now how many of you think you have a great IT department? Would you recommend it to a friend?

    That’s a great test for me if you work for a great company, if you’d recommend your company to a friend as a place to work. If not, then why not? Recently I found this article on the 10 signs of a great IT shop, and it got me thinking about some of my past employers. I think I’ve been fortunate to work for one great IT department in my career and a few more that were not so hot.

    I’ll note that people always ask me what it’s like to work for Red Gate Software, my current employers and do I like them. I do, but I’m like 5,000 miles away so I don’t get to experience much of the company. So I can’t really judge them as an IT shop to work for, especially since I’m not in IT anymore!

    There was one company I worked for that was amazing, and it was the largest IT department that I was a part of. Almost everyone liked the company, liked their jobs, and really worked together well. At times it felt a little surreal to me that this large group of people, literally hundreds in IT, were working together. Sure there was bickering and people that didn’t get along, but they were the exception, not the rule.

    This is opposed to a few other places I’ve worked where bickering and infighting were the rule. Or a few jobs I’ve had where IT wasn’t really recognized as an extremely valuable part of the company, despite the fact that it was in a few cases. I think that is not as common these days as we incorporate more and more technology into businesses, but 10 or 20 years ago IT was not seen as valuable, though it might have been important.

    I don’t necessarily agree with all the signs listed in the article, but I do think that there are few things you need to do to build an IT group that people want to work for, that they’ll go above and beyond for, and that they’ll stick with you over time. A career path is the first thing and it is important, as is the ability to keep people moving on those paths. That might include training, self study, etc, but you have to show a commitment to your people. I’d also say that the company should take advantage of IT as a strategic part of the business and use to gain competitive advantages. And recognize IT when it does so.

    So do you work in a great IT shop?

    Steve Jones

    The Voice of the DBA Podcasts

    Everyday Jones

    The podcast feeds are now available atsqlservercentral.mevio.comto get better bandwidth and maybe a little more exposure :). Comments are definitely appreciated and wanted, and you can get feeds from there.

    Overall RSS Feed:  or now on iTunes! 

    Today’s podcast features music by Everyday Jones. No relation, but I stumbled on to them and really like the music. Support this great duo at www.everydayjones.com.

  • The Value of Your Time

    Today’s editorial was originally published on Feb18, 2009. It is being re-published as Steve is on vacation.

    I was talking with a friend the other day that’s in sales and he was working with a client on some new software upgrade. This is a long term relationship and my friend manages the client’s use of his company’s products, which are custom software programs. There was a mismatch of expectations in the presentation of a new product and the client wanted my friend on site for a day right away. So my friend sat around for a few hours waiting for approval to book travel and fly across the country for a two day trip to the client’s site. Since this was a trip being made with less than seven days notice, the CEO had to approve the travel.

    The CEO of a 3,000+ person company had to approve a $1,500-2,000 trip for a sale worth tens of millions of dollars in revenue.

    Now I might be exaggerating a bit how silly this seems because who knows how many trips get asked for each week. And having a policy around travel is sensible since people might abuse the company a bit in trips. But should the CEO be doing this? How much time and money is wasted by having the CEO look at these? Either he spends time on them, which is an incredibly wasteful use of time for someone that should be strategically thinking about running the business at a macro, not micro, level. Or he rubber stamps them, in which case he’s trusting his subordinates to do their due diligence. In which case he shouldn’t rubber stamp the approval; let the subordinates handle the decision making.

    As a DBA, I’ve always been relatively well paid in most companies. Not $365k a year well paid, but making more money than a good portion of the IT staff. And I’ve always recognized that there are things I could do that waste the company’s money, and my time, if I’m doing them. You wouldn’t want me to take a part printers to figure out why paper is jamming any more than you’d want me to empty the trash cans every night as part of my daily work. You want me tuning SQL Servers, testing upgrades, writing code and more. That’s not to say I can’t refill a printer with paper, make coffee, or help someone solve a permissions problem, but it shouldn’t be something I do on a regular basis.

    Each of us provides value to our companies, and while we should be willing to pitch in and help with most any job, we also should recognize that we are most efficient if we do those things that are the best use of our time.

    Trust your people to do their jobs, and deal with things later if they don’t, but trust them up front.

    Steve Jones

    The Voice of the DBA Podcasts

    Everyday Jones

    The podcast feeds are now available atsqlservercentral.mevio.comto get better bandwidth and maybe a little more exposure :). Comments are definitely appreciated and wanted, and you can get feeds from there.

    Overall RSS Feed:  or now on iTunes! 

    Today’s podcast features music by Everyday Jones. No relation, but I stumbled on to them and really like the music. Support this great duo at www.everydayjones.com.