Voice of the DBA

Tag: work

  • A Third Break

    One of the most amazing benefits of working at Redgate Software is the ability to take a sabbatical every five years. One of our staff wrote about this recently, and I found myself reflecting back on mine, as well as thinking forward.

    The article notes that many people either learn or travel during theirs. That was somewhat of my experience, where I spent my first one learning skills and volunteering at home. My one-year look back is still interesting to revisit today. Unfortunately, my flagpole base failed in strong winds (sad face) and broke the pole. It’s still on my list to rebuild a new one. I still look back on my volunteer time with fondness and try to get back to Habitat every year.

    My second was avoiding travel, since I’d traveled a lot the year before. I ended up with the last sabbatical before the pandemic, coming back to work as our office closed. I stayed home, worked on learning and projects, though I did take a trip to Las Vegas to celebrate my wife’s birthday.

    Six weeks away from work seems like a lot. Before Redgate, I’d have thought that this was a huge burden on the employer and fellow employees. However, we’ve had multiple people on sabbatical and we cope. We pick up the slack, and things continue to run. As with maternity (and paternity) leave, it’s not as big a burden as this American used to think.

    It is very refreshing, and each time I’ve felt rejuvenated. I’ve been ready to get back to work, talking with Redgate customers and speaking at events. To me, this is a great way to encourage retention among loyal employees, as well as a way that can create more diversity of thought among your employees. Where they travel, the things they learn, even the change of pace in their mind often bring them back to work with new perspectives and ideas.

    I just crossed my fifteenth year at Redgate, so I’m due for my third sabbatical. I haven’t thought about it, and I am not likely to take it this year. This does take some planning, both in my personal life and at work, so I have found I usually need 5-6 months to decide on something and get plans in place.

    What will I do this time? I’m not sure. What would you suggest? I am thinking to travel this time for part of the trip. My wife and I had an amazing travel time in 2022, and there are so many amazing places in the world that I’d like to visit. I am also tempted to try and fit in some learning as well, perhaps a week spent in some sort of educational endeavor.

    No matter what I decide, I am grateful for the opportunity and look forward to another break that helps my work-life balance, balanced.

    Steve Jones

    Listen to the podcast at Libsyn, Stitcher, Spotify, or iTunes.

  • The Cost of Employee Turnover

    Sometime during the first 3-4 months of the pandemic, after offices all over the world closed, I thought that a lot of businesses would try to hold on to existing employees and minimize turnover. I also thought many employees would be nervous about changing jobs amid all the uncertainty.

    That wasn’t the case everywhere, and I was surprised at how much employee turnover occurred in many companies during 2020 and 2021. We had the Great Resignation, where talented employees (and some not-so-talented) found new employment with lots of remove flexibility. We typically have low turnover at Redgate, but more surprising to me was the number of people we’ve hired in the last two years.

    Our gains come from losses elsewhere. It seems a lot of companies have had a bit of turnover, more than they liked.  The costs of replacing a staffer has climbed to an average of USD$57k, according to a recent poll of hiring managers. I’m sure this is a combination of the time and money spent on recruiters and interviews as well the lost productivity of having less people around.

    For many of us working in technology, we realize that losing good people is a problem. Often we lose undocumented knowledge about our systems,  those shortcuts, checks, small tasks, not-so-obvious fixes, and more that make life easier. We can feel more stressed about additional work, or even the anticipated unknown challenges we might face. Moral, productivity, and motivation decrease, which creates a snowball effect. Everyone gets less done, which costs the organization more. Either lower revenue, more costs, or perhaps fewer services for those government or non-profit concerns.

    With large tech companies letting lots of talented people go, I wonder if we’ll see more competition in the employment market. For quite a few years there have been fewer workers than there are jobs. Perhaps that changes a bit in the future, though I still think there are not nearly enough talented workers for the positions open. Good for talented workers as they may have more choices, but also good for less talented workers when companies feel pressure to hire anyone.

    Except, what I’ve seen in a lot of companies is that they don’t want to hire anyone. Having a degree or cert isn’t enough. Companies aren’t going to hire you because you are Azure/AWS/etc. certified. They want tech skills and at least a few soft ones. That creates an even higher cost to fill positions, so maybe that USD$57k isn’t a bad number.

    To me, what this really means is that organizations ought to look at poor management, both middle and upper, and replace those people. That’s the problem in many places, one that isn’t easily fixed. Poor culture, micromanagement, lack of support, little-to-no psychological safety, and more contribute to poor retention.

    Culture is important and building it is hard. While not everyone will have a great culture, many organizations can avoid a poor one by treating people fairly and ensuring management understands how to do that. If for no other reason than to avoid the high costs of replacing staff.

    Steve Jones

  • The Time Thieves

    Time is the most valuable asset I have most days. Time is often a limiting factor that dictates my priorities at work. It also often determines my stress and enjoyment levels in life. Using time effectively can lower the former and increase the latter.

    A few years ago I read Making Work Visible, which talks about work flow and how time can be wasted in teams. The book covers the 5 types of time thieves, and it helped me to better think about how I organize both my tasks at work and in my personal life. I think that has sometimes helped me find a way to get more done with less effort, and less stress.

    There’s an article from the author that summarizes the time thieves, talking about how to avoid losing time in a busy world. For me, I find that the WIP thief and the Unplanned Work are often the biggest thieves in my life. Usually when I haven’t done a good job of prioritizing and pushing back on low-priority items. Often, however, the person I’m pushing back on is me, so I’ve got to learn how to better manage myself.

    Often the way to avoid many of these issues at work is with better visibility and communication. These are two things I’ve been thinking about quite a bit after the recent PASS Data Community Summit. While I didn’t have much to do with the event, I did speak, and I took on some extra speaking duties when others were overloaded. I could certainly see some time thieves at work in the run-up to the event during the last few weeks. Things to try and fix before next year.

    We all need good technical skills, often strong ones when our organizations are trying to build, manage, and operate complex environments. However, there are other skills that can be just as important. Working in a team, coordinating work, being clear, and being transparent are all skills that can help us succeed without burnout. They are also key to finding these five time thieves and ensuring we get more done without requiring more resources.

    I still don’t quite know how to manage my work and personal lives together, but I am working on getting better at working in a group, which is something I find myself doing more and more.

    Steve Jones

    Listen to the podcast at Libsyn, Stitcher, Spotify, or iTunes.

  • A Scary Situation

    Today is Halloween, a holiday of costumes, candy, and scary movies. My family has enjoyed scary movies over the years, though not necessarily on this date. However, the theme has me thinking about the scary situations that you’ve encountered, or maybe those that worry you in your job.

    I don’t worry about too many scary things in my job. I do get some anxiety before some presentations, and there are times I’ve been nervous before recordings, but it’s helpful for me to remember that none of these things are likely to be remembered for long if I do make a mistake. There’s just so much content produced every week.

    That thought didn’t help me years ago when I gave a keynote at the Rocky Mountain Tech Trifecta. Most of the 600 people in the audience didn’t bother me, but my wife was there to see me for the first time and that was scary. I had to talk to myself before I went on, reminding myself to relax and just deliver the talk I’d prepared. Fortunately, I didn’t mess it up and she enjoyed it.

    As a developer, I haven’t been too scared when writing or deploying code. I came into this business watching so many bugs get thrown over the wall and deployed that I rarely worried something I submitted would have bugs. I knew there would be bugs in some code, and it wouldn’t be a big deal. Others would have reviewed my code and when a bug report came back, I’d just write new code that solved that bug (and hopefully didn’t introduce others).

    As a DBA, the scariest times are when you actually have to restore a database that matters. I’ve had CEOs, VPs, CTOs, and plenty of managers in between staring over my shoulder, asking questions or commenting on the importance of the act. When you’re bringing back a database with a bunch of log files, that creates some pressure and stress. Lucky for me, I’ve been able to perform well in those situations. If I hadn’t, perhaps I’d have never started writing or built SQL Server Central.

    What are your scary stories today? What things make you nervous or create some anxiety? I think the scariest times I’ve had in a few jobs were when companies were reorganizing and looking to lay off a portion of their staff. Those are never good days, and while I usually survived, the stress before knowing that was very scary.

    Steve Jones

    Listen to the podcast at Libsyn, Stitcher, Spotify, or iTunes.