Clearing an Email from the Microsoft Directory

Years ago I was working on a demo with Microsoft and someone added me to their VSTS (now Azure DevOps) project. Somehow, I got an account in the Live/Passport/Joe-Schmo Azure directory with my email. This hasn’t been a problem for a long time, but recently I had issues.

At Redgate Software, we use Office 365 for a lot of stuff (email, apps, etc.). Lately I’ve been getting a number of documents to edit in our shared, Sharepoint folders. Mostly this is Kendra’s fault, but as I’ve done more prep stuff for customers, I get links from others.

While I can access them, if I click a link, I get a browser window that opens and tells me that it can’t access the document because I’m logged in with my way0utwestxxxxxx account. That’s true, since I use that for the portal. I click the “sign out and sign in again, and I’ll get taken to the login page.

2019-04-26 14_20_09-Sign in to Microsoft Azure

However, this is a login for a personal account, not an organization account. As a result, as soon as I enter my password, I get:

2019-04-26 12_45_25-Sign in is not complete

That’s true, but it’s also not true. I do have a valid account that was entered, but this is apparently stuck thinking I’m using a personal account and doesn’t let me change to an organizational account.

What’s weird is that if I go to a URL, like our info site, or the IT site, I get the option to enter an account. When I do, it goes to the organizational signin.

The Fix

I’ve let this go, mostly because I don’t do much document collaboration, but lately it’s been a problem. I finally pinged the IT staff and they gave me the fix.

  • Log into with the problem personal account.
  • Click on “Contact info”
  • Click on “Manage this email address”
  • Click on “Add email”
  • Create a new email Address
  • Change the new email address to the primary
  • Now remove the old personal email from the account.

I’d have probably been able to figure all of this out if I’d known about I kept thinking Passport, Live, all the auth services I’ve used in the past.

Hopefully now I’ll remember if this happens again, or perhaps this will help someone else.

About way0utwest

Editor, SQLServerCentral
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